REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More

توضیحات

REVE Chat is an AI-powered customer engagement platform that helps businesses manage customer conversations, intelligently respond to customer questions, and connect with customers across multiple channels through a unified omnichannel inbox.

This plugin connects your WordPress website with the REVE Chat platform, allowing you to engage with website visitors and use REVE Chat’s customer support, automation, and engagement tools without manually adding the chat integration to your website.

REVE Chat brings together AI Agents, Live Chat, Chatbots, Ticketing, Omnichannel Messaging, Campaigns, and other customer engagement tools, helping businesses automate routine conversations while keeping human agents available when customers need personalized assistance.

👉 Helpful Links = REVE Chat Website || REVE Chat Help Center || Explore Wize AI Agent

Who Is REVE Chat For?

REVE Chat is designed for businesses that want to communicate with customers online, automate repetitive conversations, create orders using AI Agents, book appointments through chat, and manage customer support more efficiently.

For WordPress website owners, REVE Chat is a powerful solution when you need more than a basic contact form or simple messaging chatbot.

You can use REVE Chat for:

🏬 e-Commerce Stores: To assist shoppers in real time, answer product and delivery questions, automate common inquiries, recommend products, and provide support throughout the buying journey.

🏦 Insurance Companies: To answer policy and coverage questions, guide customers through claims and service requests, automate common inquiries, collect customer information, and provide timely support throughout the policyholder journey.

💵 Banking and Fintech: To automate common customer inquiries, provide faster access to service information, and connect customers with human agents when additional assistance is required.

🏫 Education: To assist students and prospective learners with admission questions, course information, general inquiries, and ongoing support.

💉 Healthcare: To respond to common information requests, guide customers to the appropriate service, and provide a convenient digital channel for customer support.

🖥 SaaS and Technology: To help users with product questions, onboarding, account-related inquiries, and technical support while automating repetitive customer conversations.

✈️ Travel and Hospitality: To answer customer questions, provide service-related information, and assist travelers throughout different stages of their customer journey.

REVE Chat is suitable for organizations across these and other industries where customer conversations, support requests, sales inquiries, or digital engagement are an important part of the customer experience.

What Problem Does REVE Chat Solve?

Customer conversations can come from different channels and involve different types of requests. Some customers need an immediate answer, others need help from a human agent, and some requests may need to be tracked until they are fully resolved.

REVE Chat brings these interactions into a connected platform where businesses can combine AI automation with human support. Routine conversations can be automated, customer requests can be organized, and conversations that need personal attention can be handed over to the appropriate human agent.

Here are some of the main ways REVE Chat helps:

Wize AI Agent

Wize is the next-generation AI Agent (built into REVE Chat), helping businesses automate customer conversations that require more than simple, predefined chatbot responses.

It can understand your customer messages and respond appropriately, use your business information to provide accurate answers, retrieve data from connected tools like Google Sheets, follow business instructions, and take the right next step based on the conversation.

Depending on how the AI Agent is configured, it can help with tasks such as:

• Answering product, pricing, delivery, refund, and policy questions.
• Checking inventory or order-related data from connected systems.
• Guiding customers through product selection or purchase decisions.
• Collecting customer information before passing the chat to a human agent.
• Routing complex requests to the righ
  t support path.
• Automating repetitive support questions across chat channels.

This makes Wize AI Agent useful when businesses want AI to manage more flexible and contextual customer interactions.

Live Chat

Live Chat allows your team to communicate directly with website visitors and customers in real time.

When a visitor needs personal assistance, a human agent can join the conversation and provide support directly from the REVE Chat workspace.

Live Chat can help businesses:

• Answer customer questions in real time.
• Provide personalized assistance.
• Help visitors during important stages of their website journey.
• Share information during customer conversations.
• Continue conversations that cannot be fully handled through automation.

Live Chat can also work alongside REVE Chat’s AI and automation capabilities, allowing businesses to combine automated support with human assistance.

Chatbot

Chatbot helps businesses automate structured customer conversations and repetitive support requests.

Businesses can use the visual chatbot builder to create conversation flows without requiring customers to wait for a human agent for every request.

Chatbots can be used to:

• Answer frequently asked questions.
• Collect information from customers.
• Guide visitors through predefined conversation paths.
• Qualify customer requests.
• Route customers based on their responses.
• Provide automated support for common queries.
• Hand conversations over to human agents when required.

This helps reduce repetitive work for support teams while giving customers a clear path to human assistance when automation is not enough.

Ticketing

Ticketing helps businesses manage customer requests that require tracking, follow-up, or additional work after the initial conversation.

Instead of losing an unresolved issue when a conversation ends, support teams can manage the request through a structured ticketing workflow.

With Ticketing, teams can manage activities such as:

• Creating and managing customer support tickets.
• Assigning tickets to agents or teams.
• Setting ticket priorities.
• Tracking customer issues through different stages.
• Adding internal information for support teams.
• Following up on unresolved customer requests.
• Managing issues until they are resolved.

Ticketing works alongside REVE Chat’s conversation tools, helping businesses maintain continuity between customer communication and issue resolution.

WhatsApp Campaigns

WhatsApp Campaigns allows businesses to proactively communicate with selected customers through WhatsApp.

Instead of waiting for customers to start every conversation, businesses can create targeted WhatsApp campaigns for appropriate customer communication.

Teams can use REVE Chat to:

• Create audience segments for targeted campaigns.
• Create and manage WhatsApp message templates.
• Submit templates for approval where required.
• Use approved templates in WhatsApp campaigns.
• Send campaign messages to selected audiences.
• Schedule campaigns for future delivery.
• Monitor campaign activity and performance.

WhatsApp Campaigns can be used for approved communication scenarios such as customer updates, reminders, follow-ups, promotional communication, and other relevant business messages.

Together, these capabilities allow WordPress businesses to combine proactive engagement, AI-powered automation, real-time human assistance, and structured customer support within the REVE Chat platform.

Features of REVE Chat

REVE Chat provides a connected set of AI, messaging, customer support, and engagement features for businesses using WordPress and other digital channels. These features help teams automate routine conversations, assist customers in real time, organize support requests, and manage customer interactions from one platform.

Omnichannel Inbox

Manage customer conversations from website chat, WhatsApp, Facebook Messenger, Instagram, email, and other connected channels from a unified inbox.

Agents can view conversations and customer context without constantly switching between different communication tools, helping teams maintain continuity across channels.

AI Agent and AI Workflows

Wize AI Agent can understand customer requests, use business knowledge and connected data, and follow configured workflows to determine what should happen next.

Depending on the workflow, an AI Agent can intelligently answer questions, qualify leads, collect information, recommend products or services, take direct booking or buying actions, retrieve data, perform configured actions, or transfer the conversation to a human agent.

• Qualify customers and intelligently guide them toward direct booking or buying actions.
• Can be trained with specific business knowledge bases and dedicated data sources.
• Apply logical conditions, trigger configured actions, and pass conversations to human agents when needed.
• Connect directly with websites and online stores using API keys to access real-time business data and perform configured actions.

AI-Powered Live Chat

Communicate with website visitors in real time directly through the REVE Chat widget. Agents can see customer information and conversation context while responding, helping them provide more relevant support.

Live Chat can also work with proactive messages, AI assistance, co-browsing, and other engagement tools when additional help is required.

Visual Chatbot Builder

Create automated chatbot conversations using a visual flow builder instead of building every interaction through code.

Businesses can design flows for FAQs, lead collection, customer routing, support requests, and other structured conversations. Chatbots can also transfer customers to live agents when human assistance is needed.

Knowledge Base

Create a centralized source of business information that REVE Chat’s AI capabilities can use when answering customer questions.

Businesses can provide relevant knowledge through supported content sources and keep that information updated so AI-powered conversations can refer to approved business information.

Ticketing System

Turn customer issues into organized support tickets when a request requires additional investigation or follow-up.

Teams can track ticket status, assign requests, add internal notes, categorize issues, set priorities, and manage the customer request through resolution from a centralized ticket workspace.

AI Copilot

AI Copilot assists human agents while they communicate with customers.

It can provide AI-generated reply suggestions, conversation summaries, knowledge assistance, and message support, helping agents respond more efficiently while keeping the human agent in control of the conversation.

AI-to-Human Handover

REVE Chat allows conversations handled by chatbots or AI Agents to move to human agents when required.

Conversation history and available customer context can continue with the handover, reducing the need for customers to repeat the same information when a human agent joins the conversation.

Campaign Management

Create proactive customer engagement campaigns directly from the REVE Chat platform.

REVE Chat supports WhatsApp, Web Push, and SMS campaigns, allowing businesses to prepare audiences and communicate with selected customers instead of relying only on customers to start conversations.

Depending on the campaign type, teams can:

• Create and target audience segments.
• Prepare and schedule campaign messages.
• Monitor campaign activity and results.

Co-Browsing and Screen Sharing

Help customers directly while they navigate your website through REVE Chat’s collaborative support tools.

With customer permission, agents can use co-browsing to assist visitors in real time. Tools such as highlighting and on-screen guidance can make it easier to explain processes or help customers complete difficult steps.

Voice and Video Calls

Move from text chat to voice or video communication when a customer needs a more direct conversation.

Voice and video calling can be enabled through the chat experience, making it useful for consultations, demonstrations, onboarding, or support situations that are difficult to handle through text alone.

Visitor Monitoring and Customer Context

Monitor website visitors and access relevant information while assisting them.

REVE Chat can provide visibility into visitor activity, browsing behavior, conversation history, and available customer information, helping agents better understand the context behind a customer request.

Contact Management

Keep customer information and interaction details organized within REVE Chat.

Customer profiles can bring together available contact information, conversation history, tags, notes, and other interaction details so teams can better understand previous customer engagement.

Reports and Analytics

Use REVE Chat’s analytics dashboards to understand how customer service and engagement activities are performing.

Reports can provide information about areas such as:

• Live chat and conversation activity.
• AI Agent, chatbot, ticketing, and campaign performance.
• Agent activity, visitor behavior, customer satisfaction, and service metrics.

Role-Based Access and Team Management

Control how different team members access and use REVE Chat.

Administrators can organize agents into appropriate teams or departments and manage roles, permissions, and access levels. This helps businesses provide users with access based on their responsibilities while maintaining better operational control.

Easy switchable from Other Platforms

Already using Tawk.to, Tidio, Crisp, Chaty, or LiveChat? You can easily switch to REVE Chat and bring your existing data with you. Our support team can also help guide you through the transfer process.

Integrations and Software Support

REVE Chat can connect with CRM platforms, ecommerce systems, analytics tools, messaging channels, and other business applications. These integrations help businesses connect customer conversations with the systems they already use and reduce the need to manage customer information across separate tools.

WordPress and WooCommerce

This REVE Chat WordPress plugin provides a simple way to connect your WordPress website with your REVE Chat account and display the REVE Chat widget on your website.

REVE Chat also supports WooCommerce, allowing WordPress ecommerce businesses to use REVE Chat across important shopping pages such as product, cart, and checkout pages.

Ecommerce Platforms

REVE Chat supports ecommerce integrations that allow customer service teams to assist shoppers while they browse and purchase products.

Supported ecommerce platforms include:

• WooCommerce
• Shopify
• Magento

Depending on the connected platform, teams can use ecommerce information to:
– View relevant product or customer information during conversations.
– Recommend products directly to shoppers.
– Provide more contextual assistance during the buying journey.

CRM and Business Tools

Connect REVE Chat with CRM and business applications so customer conversations can work alongside your existing sales and customer management processes.

Supported integrations include:

• HubSpot CRM
• Salesforce
• Pipedrive
• Microsoft Dynamics
• Zapier

The exact capabilities depend on the integration, but CRM connections can help teams keep customer and conversation information connected with their broader business workflows.

Analytics and Tracking

REVE Chat can work with analytics and tracking tools to help businesses better understand website engagement and customer interactions.

Supported options include:

• Google Analytics
• Google Tag Manager
• Other supported analytics and reporting systems

These integrations can complement REVE Chat’s built-in reports and analytics when businesses need customer engagement information alongside their existing website or business reporting.

Social and Messaging Channels

REVE Chat can connect customer communication from multiple messaging and social platforms to its omnichannel environment.

Supported channels include:

• WhatsApp
• Facebook Messenger
• Instagram
• Tiktok
• Telegram
• Viber
• Email
• Other available communication channels

This allows teams to manage conversations from different customer touchpoints without requiring agents to work from a separate application for every channel.

Google and Business Communication Platforms

REVE Chat also supports integrations with selected Google and business communication services, including:

• Google Business Profile
• Google Sheet
• YouTube
• Google Play

These connections help businesses bring supported customer interactions, messages, reviews, or comments into their customer engagement workflow.

APIs and Webhooks

For businesses that need to connect REVE Chat with their own applications or internal systems, REVE Chat provides API and webhook capabilities.

Developers can use these options to exchange information with external systems and create custom workflows when a ready-made integration does not cover a particular business requirement.

Wize AI Agents can also use configured API tools to retrieve information from external business systems when a customer request requires live data, such as order, account, subscription, inventory, or ticket information.

Mobile Applications

REVE Chat also provides support for customer engagement through mobile applications, including available:

• Android SDK
• iOS SDK

This allows businesses that operate both WordPress websites and mobile applications to extend customer communication …